Terms and Conditions
General Terms and Conditions
Table of contents:
General provisions
1. Seller details
2. Registration
3. The purchase process
4. Technical options for correcting data entry errors
5. Offer binding, confirmation
6. Product price, features, packaging
7. Delivery and collection methods
8. Payment methods
9. Right of withdrawal
10. Warranty
11. Warranty
12. Limitation of liability
13. Copyright
14. Data protection
15. Complaints handling
General provisions
These General Terms and Conditions (GTC) contain the terms and conditions of use of the online product sales service available in the www.splendor.hu web store (hereinafter referred to as: Store) by registered and unregistered users (hereinafter referred to as: Customer).
The Store is accessible on the Internet under the URL www.splendor.hu. The current and saveable version of the GTC can be downloaded from the link www.splendor.hu.
By viewing the Store, registering, or making a purchase (any of the actions listed here), a contract under these GTC is established between the Seller and the Buyer.
The Customer, as a user of the Store, is obliged to accept the terms of these GTC. If the Customer does not accept any provision of the GTC, he/she may not use the site or make a purchase in the Store.
The technical information required for using the Store, which is not contained in these GTC, is provided by the information available on the Web Store.
The language of the contract is Hungarian, and the law governing the contract is Hungarian law in force at all times.
1. Seller details
1.1. The developer and operator of the www.splendor.hu online web store, as well as the seller of the products sold in the Store:
Company name: Splendor - Jewelry Ltd.
Registered office: 2071 Páty, Dobogó Street 38.
Registration court: ?
Company registration number: Cg. 13-09-123743
Tax number: 13502351-2-13
EU (community) tax number: HU13502351
Bank account number: 11742348-20015367, OTP
Name and registration number of the authority authorizing the exercise of commercial activity:
NEHITI (Precious Metal Testing and Certification Institute), PR 5621
The online store is hosted by shopify.com.
1.2. Customer service availability and opening hours:
Mon: 9am-5pm, Sat: 10am-2pm
Phone: +36309977488
Email address: info@splendor.hu
1.3. Only new products are sold in the Store.
1.4. The Seller is entitled to unilaterally amend these GTC, in addition to prior notification to the Customers via the Store interface. The amended provisions shall become effective upon the Customer's first use of the Store after their entry into force, and shall apply to orders placed after the amendment.
1.5. A Buyer who does not agree with the changes to the rules must stop purchasing. The changes do not affect existing contracts (confirmed orders).
1.6. The Seller is also entitled to change the range of products sold, their purchase prices, deadlines, and related services. The change is effective from the date of announcement on the Store's website.
2. Registration
2.1. All parts of the Store's content are available to anyone without registration and valid registration is not a condition for purchase. However, if the Buyer wishes to register in the Store, he must provide the Seller with the following data at a minimum:
- Name
- Working email address
- Password
- Addresses (delivery, billing address)
- Phone number
After registration, the Seller will inform the Buyer by email about the success of the registration.
2.2. The Buyer has the right to cancel his registration at any time by sending a letter to the e-mail address info@splendor.hu. After receiving the message, the Seller is obliged to immediately ensure the cancellation of the registration. The Buyer's user data will be removed from the system immediately after deletion, however, this does not affect the preservation of data and documents related to orders already placed, and does not result in the deletion of this data. After removal, it is no longer possible to restore the data!
2.3. The Buyer is solely responsible for keeping the user access data (in particular the password) confidential. If the Buyer becomes aware that an unauthorized third party has gained access to the password provided during registration, he is obliged to change his password immediately, and if it can be assumed that the third party is committing any misuse of the password, he is obliged to simultaneously notify the Seller.
2.4. The Buyer undertakes to update the personal data provided during registration as necessary in order to ensure that they are up-to-date, complete and accurate.
3. The purchase process
3.1. While browsing the Store, you can add individual products to the virtual cart by clicking on the “Cart” function on the page of the selected products you wish to purchase. After selecting the products, you can start the actual ordering process by clicking on the “Cashier” button, and then submit the order by filling out the order form. Registration is not mandatory, but it makes it easier to make future purchases and take advantage of any discounts.
3.2. Orders can only be placed in the Store electronically. The Seller can only accept and fulfill the order if the Buyer fills in the fields on the page in full. The Seller is not responsible for any damages resulting from failure to do so or for technical problems that arise during the process. Shipping or other additional costs arising from incorrect or insufficiently detailed address or other data or information shall be borne by the Buyer.
3.3. If incomplete contact information is provided, the Seller will not fulfill the order.
3.4. The Seller's system automatically stores the received orders in electronic form, which the Buyer can later review by logging into his/her own account. The Contracting Parties agree that the contract concluded in this way does not qualify as a written contract, they are not filed by the Seller, and therefore cannot be accessed subsequently.
The order is a contractual offer from the buyer, it does not yet create a contract, the contract is concluded with the acceptance by the Seller (confirmation at least by e-mail). The confirmation already contains the exact product description and price.
3.5. The products on the website, their properties, prices and other characteristics do not constitute an offer to the buyer, they are for informational purposes only.
3.6 Product photos and other images and videos on the website are not always taken of the specific item, so there may be minor differences between the actual item and the images.
3.7 The product animations on the website are virtual designs and therefore may differ slightly from the actual item.
3.8 The series of images presenting the products is intended to present the product in various ways. The model, accessories, and other jewelry shown next to it are not part of the offer.
4. Technical options for correcting data entry errors
4.1. It is possible to correct data entry errors before pressing the "Confirm Order" button. To go back, use the 'Back' button. The data and login password provided during registration can be changed at any time after logging in in the 'Customer Data' menu item. The contents of the "Cart" can be checked, changed, or even deleted at any time. If a data entry error is detected after sending the order, this must be reported immediately to the email address info@splendor.hu.
5. Offer binding, confirmation
5.1. The Seller shall confirm the receipt of the offer sent by the Buyer to the Buyer by means of an automatic confirmation e-mail no later than 48 hours after the receipt of the offer, which confirmation e-mail shall contain the data provided by the Buyer during the purchase (invoicing and shipping information), the order identifier, the order date, the list of elements belonging to the ordered product, its quantity, the price of the product, shipping costs and the total amount to be paid.
5.2. The Buyer is exempt from the binding offer if he does not receive a confirmation email from the Seller regarding his submitted order within 48 hours.
5.3. The confirmation e-mail from the Seller constitutes acceptance of the offer made by the Buyer, which creates a valid contract between the Seller and the Buyer.
5.4. If the Buyer has already sent their order to the Seller and notices an error in the data in the confirmation email, they must notify the Seller within 1 day in order to avoid the fulfillment of unwanted orders.
5.5. The order is considered an electronically concluded contract, which is governed by the provisions of Act CVIII of 2001 on electronic commerce services and certain issues of information society services. The contract falls under the scope of Government Decree 45/2014 (II.26.) on the detailed rules for contracts between consumers and businesses, and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
6. Product price, features, packaging
6.1. The price indicated next to the products is always the gross price plus VAT. Product images and stock information on the Store's interface are for informational purposes only and may differ from reality. Due to rapid changes in stock, it is possible that some products may be listed as "in stock" even though they are actually not in stock. The Seller does not assume responsibility for such errors and will inform the Buyer after recognizing the error.
6.2. The Seller is entitled to modify the price of the products listed on the Store's interface for business policy reasons. After the Buyer's offer has been confirmed in accordance with point 5.1, the price of the product cannot be modified. If the Seller has incorrectly indicated the price on the Store's interface and an order has been received for the Product, but a contract has not yet been concluded between the parties in accordance with point 5.3, the Seller shall act in accordance with the "Procedure for incorrect price" section of the GTC.
6.3. The Seller always delivers the ordered products in an elegant jewelry box and, in addition, in a protective box, which package does not indicate the contents of the shipment either in its appearance or in the sender's designation. The Seller treats the Buyer's data confidentially, so neither the fact of the order nor the Buyer's data is disclosed to anyone other than the Buyer, nor is it passed on to any other person or company (except for courier companies).
6.4. Procedure in case of incorrect price
The following are considered to be clearly incorrectly displayed prices:
• Price 0 HUF,
• the price reduced by the discount, but incorrectly indicated compared to the correct discount percentage listed next to the correct original price (e.g.: in the case of a Product priced at HUF 1,000, instead of the correct HUF 800 discount, the Product was incorrectly offered for HUF 500, which was reduced based on an incorrect calculation and not in accordance with the percentage).
In addition to the above, a price that is clearly incorrect is a price whose error the consumer could have recognized with the attention and caution generally expected in the given situation, taking into account the consumer behavior set out in Section 4 (1) of Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices.
In the event of an incorrect price being indicated, the Seller offers the option of purchasing the Goods at the real price, with which information the Buyer can decide whether to order the Goods at the real price or not to use this option, in which case no contract will be concluded between the Parties.
7. Delivery and collection methods
7.1. Delivery
The Seller can usually fulfill orders within 1-2 business days, if the given product is in stock. The Seller strives to meet the delivery deadline, but does not assume responsibility if the above usual delivery time cannot be met.
In the event of any delay, the Seller will always notify the Buyer and inform them of the exact time of order fulfillment.
In the event of delivery or personal collection, the Buyer is obliged to check the integrity of the package and the number of products at the time of collection, and to sign the receipt if everything is in order with the product. If the packaging or the product is damaged, the Buyer must request a report on the defect on site. The Buyer may only accept products with damaged packaging at his own risk.
The Seller is unable to accept any subsequent complaints regarding quantity and quality without a record. By signing the receipt, the Buyer acknowledges that the package received complies with the order in terms of both its appearance and content (the contents of the package are not incomplete, the packaging or the product are not damaged).
7.2. Shipping methods
Parcel delivery
The delivery is carried out by DHL parcel service.
The shipping fee is subject to DHL's pricing for the entire territory of the country.
Personal collection
At the Customer's option, it is also possible to personally pick up the products purchased in the Store. The place of personal pick-up is: the Seller's store at 2092 Budakeszi, Fő utca 141.
Personal collection is possible during opening hours: Mon-Fri 9am-5pm, Sat: 10am-2pm.
Exceptions may be made for periods when the company is closed due to holidays or other technical or extraordinary reasons (extraordinary closure).
The Seller will inform Consumers about the extraordinary closure on its Facebook page and Google My Business page. It is the Consumer's responsibility to inform themselves about the store's opening hours if they choose personal collection.
The integrity of the package and packaging must also be checked by the Buyer upon personal receipt.
8. Payment methods
8.1 Stripe Credit Card Payment
The webshop accepts payments using the Stripe payment solution. More information about Stripe in English is available here. Your bank card details are not shared with our store.
9. Right of withdrawal
The provisions of this section apply exclusively to natural persons acting outside their trade, profession or business activity who purchase, order, receive, use or make use of goods, as well as to recipients of commercial communications and offers related to the goods (hereinafter referred to as "Consumer").
In the event of a contract for the sale of a product, the consumer is entitled to:
a) the product,
b) when providing multiple products, the last product provided,
c) in the case of a product consisting of several lots or pieces, the last lot or piece supplied,
d) if the product is to be delivered regularly within a specified period, withdraw from the contract without giving any reason within thirty (30) days from the date of receipt of the first service by the Consumer or a third party designated by the Consumer other than the carrier.
The Seller's legal obligation is 14 calendar days, however, in derogation of this, the Seller provides the Consumer with a 30 calendar day right of withdrawal to exercise his right of withdrawal.
The Consumer has the right to exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.
In the case of a non-prefabricated product that was produced on the instructions or at the express request of the Consumer, or in the case of a product that was clearly tailored to the Consumer, the Consumer is not entitled to a right of withdrawal.
9.1. Procedure for exercising the right of withdrawal
If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (for example, by post or by electronic mail) to the Seller using the contact details indicated in Section 1 of these GTC.
The Consumer exercises his right of withdrawal within the deadline if he sends his declaration of withdrawal to the Seller before the expiry of the deadline specified above.
The Consumer bears the burden of proving that he has exercised his right of withdrawal in accordance with the relevant provisions.
The Seller will immediately confirm receipt of the Consumer's withdrawal statement by e-mail.
In the case of written withdrawal, it shall be deemed to have been validated within the deadline if the Consumer sends his/her declaration to the Seller within 30 calendar days (even on the 30th calendar day). In the case of notification by post, the Seller shall take into account the date of posting, and in the case of notification by e-mail, the time of sending the e-mail, for the purpose of calculating the deadline.
In the event of withdrawal, the Consumer is obliged to return the ordered product to the Seller's address indicated in point 1 without undue delay, but no later than 30 days from the date of notification of his/her withdrawal. The deadline is deemed to have been met if the Consumer sends the product (posts it or hands it over to the courier he/she ordered) before the expiry of the 30-day deadline.
The cost of returning the product to the Seller's address is borne by the Consumer. The Seller is not able to accept the package returned by cash on delivery. Apart from the cost of returning the product, the Consumer is not charged any other costs in connection with the withdrawal.
If the Consumer withdraws from the contract, the Seller shall reimburse all payments made by the Consumer, including the costs of transport (delivery), without undue delay and in any event not later than 14 days from the date of receipt of the Consumer's declaration of withdrawal, with the exception of any additional costs incurred as a result of the Consumer choosing a method of transport other than the cheapest standard method of transport offered by the Seller. The Seller shall be entitled to withhold the reimbursement until the Consumer has received the product back or the Consumer has provided credible evidence that he has sent it back, whichever is the earlier.
During the refund, the Seller will use the same payment method as the one used in the original transaction, unless the Consumer expressly consents to the use of another payment method; the Consumer will not incur any additional costs as a result of using this refund method.
The Consumer can only be held liable for any depreciation in the product if it has occurred due to use exceeding that necessary to establish the nature, properties and functioning of the product.
10. Warranty
10.1. Warranty of accessories
The Buyer may assert a warranty claim against the Seller in the event of defective performance by the Seller. In the case of a consumer contract, the Buyer may assert his warranty claims within a limitation period of 2 years from the date of receipt, for product defects that already existed at the time of delivery of the product. The Buyer may no longer assert his warranty rights beyond the two-year limitation period.
In the case of a contract concluded with a non-consumer, the entitled party may assert their warranty claims within a limitation period of 1 year from the date of receipt.
The Buyer may – at his/her option – request repair or replacement, unless the fulfillment of the claim chosen by the Buyer is impossible or would entail disproportionate additional costs for the Seller compared to the fulfillment of his/her other claim. If the Buyer did not or could not request repair or replacement, he/she may request a proportionate reduction in the consideration or the Buyer may repair the defect at the Seller’s expense or have it repaired by someone else or – in the last resort – may withdraw from the contract. There is no right to withdraw from the contract due to an insignificant defect.
The Buyer may switch from the chosen warranty right to another, but must bear the cost of the switch, unless it was justified or the Seller gave a reason for it.
The Buyer is obliged to notify the Seller of the defect immediately after its discovery, but no later than within two months of the discovery of the defect.
The Buyer may assert his warranty claim directly against the Seller.
Within six months of the performance of the contract, there is no other condition for asserting a warranty claim other than notification of the defect, if the Buyer proves that he purchased the product from the Seller (by presenting an invoice or a copy of the invoice). In such a case, the Seller is only exempt from the warranty if he rebuts this presumption, i.e. proves that the defect in the product arose after it was handed over to the Buyer.
If the Seller can prove that the defect was caused by a reason attributable to the Buyer, it is not obliged to grant the Buyer's warranty claim. However, after six months from the date of performance, the Buyer is obliged to prove that the defect recognized by the Buyer already existed at the time of performance.
If the Customer asserts his warranty claim regarding a part of the product that can be separated from the indicated defect, the warranty claim for other parts of the product is not considered to be asserted.
10.2. Product warranty
In the event of a defect in the product (movable property), the Buyer, who is a consumer, may – at his/her choice – assert the right specified in Section 10.1 or a product warranty claim. However, the Buyer is not entitled to assert a warranty claim and a product warranty claim simultaneously and in parallel due to the same defect.
As a product warranty claim, the Buyer may demand from the manufacturer to repair the defect in the product or – if repair is not possible within a reasonable time frame and without prejudice to the Buyer’s interests – to replace the product. A product is defective if it does not meet the quality requirements in force at the time the product was placed on the market by the manufacturer or if it does not have the properties specified in the description given by the manufacturer.
The Buyer may assert his/her product warranty claim within two years from the date the product was placed on the market by the manufacturer. After this deadline, he/she loses this right.
The Buyer is obliged to notify the manufacturer of the defect without delay after discovering it. A defect notified within two months of discovering the defect shall be deemed to have been notified without delay. The Buyer is liable for any damage resulting from the delay in notification.
The Buyer may exercise his product warranty claim against the manufacturer or distributor of the movable property. According to the Civil Code, the manufacturer and distributor of the product are also considered manufacturers.
11. Warranty
11.1. Government Decree 151/2003. (IX. 22.) on the mandatory warranty for certain durable consumer goods contains provisions regarding the mandatory warranty for certain durable consumer goods. The (subject matter) scope of the decree applies only to products sold under a new consumer contract concluded in the territory of Hungary and listed in the annex to the decree. The warranty does not affect the warranty rights of the Buyer.
The warranty starts on the day the product is handed over to the Consumer. The Seller validates the warranty card attached to the product when the Consumer receives the product.
The defect is not covered by the warranty if its cause occurred after the product was delivered to the Consumer, for example, if the defect:
- improper use,
- loss of a gem or pearl
- improper storage, improper handling, damage,
- caused by natural disaster, natural disaster.
In the event of a defect covered by the warranty, the Consumer:
- may primarily demand repair or replacement, at his/her choice, unless the fulfillment of the chosen warranty claim is impossible or if it would result in disproportionate additional costs for the Seller compared to the fulfillment of the other warranty claim, taking into account the value of the product in perfect condition, the severity of the breach of contract and the harm caused to the Consumer by the fulfillment of the warranty claim.
- if the Seller has not undertaken to repair or replace the Product, cannot fulfill this obligation within the appropriate deadline, while protecting the interests of the Consumer, or if the Consumer's interest in the repair or replacement has ceased, the Consumer may - at his/her choice - request a proportional reduction of the purchase price or withdraw from the contract.
There is no right to cancel due to a minor error.
The repair or replacement must be carried out within a reasonable time, taking into account the characteristics of the product and its intended purpose by the Consumer, and in a manner that protects the interests of the Consumer. The Seller must strive to carry out the repair or replacement within a maximum of thirty days.
The warranty period does not include the part of the repair period during which the Consumer cannot use the product as intended. In the event of replacement (repair) of the product or part of the product, the warranty period starts anew for the replaced (repaired) product (part of the product) and for the defect arising as a result of the repair.
The costs related to the fulfillment of the warranty obligation are borne by the Seller.
A consumer does not have the right to assert a warranty claim or a product warranty claim simultaneously and in parallel due to the same defect.
11.2 Warranty and guarantee enforcement
The Buyer may submit a warranty or guarantee claim regarding the purchased products in person or in writing to the Seller's address or by e-mail:
- Name: Splendor - Jewelry Ltd.
- Address: 2092 Budakeszi, Main Street 141.
- Email address: info@splendor.hu
If the product marked as defective does not have the defect, and no other defect is detected during the inspection, the Seller is not liable for the warranty, the product will not be replaced, and the purchase price will not be refunded. However, the Buyer is entitled to receive the product in person or request its re-delivery at his own expense.
The Buyer acknowledges that if a legal dispute arises between the Seller and the Buyer regarding whether the defect in the jewelry falls within the scope of the Seller's or the Buyer's liability, the Seller will request the opinion of a forensic jewelry expert. The Buyer is obliged to make the jewelry available to the expert for the expert examination. The cost of the forensic expert shall be borne by the party whose liability was subsequently determined by the forensic jewelry expert's opinion.
12. Limitation of liability
Purchasing in the Store assumes that the Customer is aware of and accepts the possibilities and limitations of the Internet, with particular regard to technical performance and possible errors.
The Seller is not responsible in any way for the following points, for whatever reason:
- Non-arrival or accidental change of any data sent and/or received over the Internet.
- Any malfunction in the Internet network that prevents the Store from operating smoothly and making purchases.
- Any malfunction in any receiving device on the communication lines.
- Any letter sent in unregistered or return receipt form - regardless of whether it was received in paper or electronic form - but especially the loss of any data.
- Malfunctioning of any software.
- Consequences of any program error, extraordinary event or technical failure.
The Seller is not liable on any basis for any direct or indirect damage resulting from joining the Store or viewing the Store.
The Buyer is liable for any damages resulting from the provision of another person's personal data or its publication in the Store. In such cases, the Seller will provide all assistance to the relevant authorities in order to establish the identity of the infringing person.
The public communication channels (writing product reviews) that are part of the Store may be used by each Customer at their own risk. The Store is not automatically moderated, however, if a notification or report regarding illegal or offensive content is received, or if it comes to the attention of the Seller in any other way, the Seller is entitled to temporarily or permanently remove any content or part of it without justification. In the event of repeated or serious violations, the Seller is entitled to permanently exclude the Customer from using the site, including deleting their registration.
13. Copyright
The copyright and other intellectual property rights of all content (text, product descriptions, information, these GTC, illustrations, photos, images, other information or data) on the Store's interface belong to the Seller without spatial and temporal limitations. In particular, it is prohibited to use the content downloaded from the Store for purposes other than purchasing from the Store, to modify it, to copy it, etc.
The Customer acknowledges that the design and layout of all jewelry found in the Store is protected by copyright, so copying or duplicating jewelry purchased in the Store - even with minor differences - constitutes a violation of the law and may result in civil and even criminal liability.
In the event of a violation of the Seller's copyright and other rights or a breach of this contract, the Seller shall immediately initiate legal proceedings against the infringer. By using the Store, the Buyer accepts that copying the content of the Store or using it for purposes other than those specified herein constitutes an infringement (a breach of these GTC) even if it is not protected by copyright.
The Seller reserves the right to initiate proceedings before courts or authorities against any person who commits or attempts to commit an infringement of law through the use of the Store (including purchases). The Store shall not be held liable for any infringement of law committed by a third party to the detriment of any user or Buyer.
In the event of any violation of law in connection with the use of the site or the site, or any harm to the Seller's interests, the Seller is entitled to immediately suspend the Buyer's registration, delete his personal and other data, as well as his registration. The data may continue to be processed for the purposes of proceedings related to the violation of law or harm to interests. The Seller is not obliged to notify the Buyer of the above steps.
The Internet link to the Store may be placed freely. However, the Seller has the right to request its removal without giving any reason.
Displaying the Store or any part of it on another domain, for example as a framed (iframe) application - as part of your own pages - is only possible with prior written permission.
The website on which the link to the Store is placed must not give the impression that the Seller recommends or supports the use or purchase of the service or product sold or offered on that site.
The linking website may not contain false information about the legal relationship between the Seller and the linking website and about the Store. The Store will take action against any link that harms the reputation and interests of the Seller and the Store.
Some of the Store's services place a unique identifier, a so-called cookie, on the user's computer. Cookies serve exclusively to facilitate the "authentication" of users; the operator does not use them for any other purpose. The user's prohibition of receiving cookies does not prevent the use of the Store's services.
14. Data protection
Information about data processing in the Store is available on the website under the Privacy Policy tab.
The Buyer acknowledges that if the conditions set out in Act LIII of 2017 on the Prevention and Combating of Money Laundering and the Financing of Terrorism (Pmt.) are met, the Seller is obliged to conduct customer due diligence and, where applicable, to report the Buyer.
15. Complaints handling
15.1. The address, telephone number, and mailing address that can be used to report complaints and maintain contact are the same as the customer service contact information provided in Section 1 of the Store.
The Customer may report their complaint verbally or in writing to Customer Service.
The Seller shall immediately investigate the oral complaint and remedy it if necessary. If the Buyer does not agree with the handling of the complaint, the Seller shall immediately record the complaint and its position on it and shall provide a copy thereof to the Buyer. If an immediate investigation of the complaint is not possible, the Seller shall immediately record the complaint and shall provide a copy thereof to the Buyer, and otherwise proceed in accordance with the rules applicable to written complaints.
In the event of a verbal complaint made over the telephone or using other electronic communication services, the Seller shall send the Buyer a copy of the minutes at the latest together with the substantive response.
In all other cases, the Seller shall act in accordance with the rules applicable to written complaints. The Seller shall assign a unique identifier to a complaint recorded by telephone or other means of communication, which will simplify the retrieval of the complaint in the future. The Seller shall respond to the complaint received in writing within 30 days. The measure shall be sent by post within the meaning of this contract. In the event of rejection of the complaint, the Seller shall inform the Buyer of the reason for the rejection.
15.2. Other legal remedies
If a potential consumer dispute between the Seller and the Buyer is not resolved during negotiations with the Seller, what legal remedies are open to the Buyer:
- Filing a complaint with the consumer protection authority
The first-instance consumer protection authority tasks are performed by the capital and county government offices competent according to the Consumer's place of residence.
- Initiation of Conciliation Board proceedings:
The seat of the Budapest Conciliation Board is:
1016 Budapest, Krisztina krt. 99. 3rd floor. 310.
Mailing address: 1253 Budapest, P.O. Box: 10.
E-mail address: bekelteto.testulet@bkik.hu
Fax: 06 (1) 488 21 86
Phone: 06 (1) 488 21 31
For the purposes of the rules applicable to the Conciliation Board, a consumer is also a civil society organization, church, condominium, housing cooperative, micro, small and medium-sized enterprise under a separate law that buys, orders, receives, uses, or makes use of goods, or is the recipient of commercial communication or offers related to the goods.
- Initiation of legal proceedings
If the Consumer does not turn to the Arbitration Board or the procedure is unsuccessful, the Consumer has the option of going to court to resolve the dispute.
Budapest, November 15, 2025.